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Customer Feedback and Service Issues

If you are experiencing any problems making a call try the following steps;

1. Try our high capacity access number at 916-844-3333 to avoid busy signals.

2. Enter the phone you are calling from into your Pinless Dial settings by logging in and adding a pinless dial number.

3. Make sure you have minutes available. Log in and check your packaged minutes. Login here.

4. If you have no minutes, see if you have any credit available to make billable calls.

We appreciate any comments or suggestions you have. If you are reporting a service issue, please give us as much detail as possible so that we can troubleshoot the problem.

	Your name:

	Email:

	Account Number:

	What day and time did you call? (include time zone):

	What country did you call?:

	What international number did you enter?: (enter at least the first 3-5 digits)

	Phone number you called from:

	If applicable, which of our access numbers did you dial?

	What happened?:

	Please describe your issue: (include your account number if applicable)